Refund & Returns.

Cancellation Policy

Any modifications or cancellations to an order must be requested within 3 hours of placing the order.

After this period, we may not be able to fulfill a cancellation request because the order may have already entered processing.

If an eligible cancellation is requested within the 3-hour window, the refund will be processed within up to 10 business days.

Returns and Refunds

Our 30-day guarantee for returns applies to eligible products that arrive damaged in transit or are lost in transit.

We do not issue refunds for used, worn or damaged items resulting from normal use, wear and tear or misuse. Returns due solely to size preferences or damaged packaging are not accepted.

If a non-approved item is returned without a valid reason or outside the applicable 30-day timeframe, we reserve the right to charge a restocking fee of up to 25% of the purchase price.

Where a return has been approved, we may provide a shipping label for the return as applicable.

How to Start a Return

To start a return, contact us within 30 days of delivery and provide your order number together with the reason for your return request.

Our team must approve the return before you ship the product back to us.

• Contact Hangar Jets within 30 days of delivery.
• Provide your order number and reason for the return.
• Wait for return authorization before shipping.
• Return the item unused and in its original packaging.
• Include your order number and shipping name inside the package.

Customers are responsible for return shipping costs except where an item is confirmed to have arrived damaged. Original shipping costs are not reimbursed.

Refund Processing

Once we receive your return, inspection of the returned item or items may take up to 10 business days.

After the returned items have been inspected and confirmed to be in acceptable condition, please allow up to 40 business days from the confirmation date for the refund process to be completed.

If your refund has been successfully processed but has not appeared in your account, please contact your financial institution for further assistance.

Refunds are processed in the original currency used for payment. Hangar Jets is not responsible for losses resulting from currency exchange variations, foreign currency transaction fees or exchange rate differences.

Product Eligibility

We do not issue refunds for products that have been used, worn or damaged due to normal use, wear and tear or misuse.

Please note that only one mystery plane may be issued per customer.

Product Concerns and Information

We take product safety seriously and encourage customers to use all products safely and responsibly. Please follow all usage instructions and safety precautions supplied with your product and available through our website.

Failure to follow applicable instructions or safety precautions may result in damage or injury. Hangar Jets cannot be held responsible for damage resulting from improper use, and any resulting refunds or replacements will be considered at our discretion.

If you are looking for larger scale aircraft models, please contact us by email with your requirements.

If you experience discomfort while using one of our products, discontinue use immediately and contact our support team through our contact page so we can assist with your concerns.

Damaged Items

We carefully package our products to help prevent damage during shipping. An item is considered damaged when it has a manufacturing defect or is physically broken.

Damage to external packaging caused during shipping, such as a dented or marked box, is not considered product damage when the product itself remains in good condition.

If your item arrives damaged, you must inform us within 48 hours of delivery.

• Contact Hangar Jets within 48 hours of delivery.
• Include your order number with your request.
• Attach clear photographs showing the product damage.
• Wait for our team to review and confirm eligibility.

If a claim is approved, we will determine eligibility for a replacement at no additional cost to you.

We do not issue refunds or accept returns for products damaged through normal use, wear and tear or misuse.

Shipping and Delivery

While we aim to process and deliver orders promptly, we cannot be held responsible for shipping or delivery delays beyond our reasonable control.

This may include delays caused by courier services, customs, transportation disruptions, weather conditions or other issues that may arise during shipping.

If you encounter a delivery issue, we recommend contacting the courier directly for assistance.

Hangar Jets is not responsible for packages that are lost, stolen or delayed during transit.

Need Help?

If you have questions regarding a return, refund, damaged item or order cancellation, our team is available to assist you.